Online Exchanges and Returns
Need to return or exchange something?
If you have received a faulty or incorrect item please get in contact with us. We will happily exchange or refund your item within 100 days of purchase.
Just follow these simple steps:
Simply repackage items to be returned in the original boxes with all labels and a completed copy of your return slip with in 100 days of your purchase
Returned items must be repackaged in the original boxes with all labels, and all products being returned must be in new condition
Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1 or 2 billing cycles for the credit to appear on your statement.
Refunds will include product and tax amount only. If an incorrect item was shipped, or products were flawed or damaged in transit, we will also include the shipping charges in your refund.
For returns processed 100 days or more from date of shipment, a GiftCard will be issued if an exchange isn't requested. Returns received more than 100 days after date of shipment will not be accepted and will be returned to sender. At your request, GiftCards are available for all exchanges made prior to 100 days from date of shipment.
Exchanging an item has never been easier.
Just follow the steps:
Simply repackage items to be exchanged and send it back to us using your chosen postal service. Please ensure the item is in the original packaging with all labels and a copy of your completed exchange slip is included.
Once we have received the items we will cover the shipping costs to get your exchanged item back to you.
Please note exchanged items must be repackaged in the original boxes with all labels, and all products being returned or exchanged must be in new condition. All orders must be shipped back within 100 days of purchase. Offer may be modified or terminated at any time. Other restrictions and exclusions may apply. Valid online, by phone or mail.
Exchanges processed are subject to availability. In the event that the item you requested for an exchange is no longer available, a refund will be processed as stated above.
Please remember goods are your responsibility until they reach our warehouse, so please ensure the item is safely packed.
Returns or Exchanges In-Store.
Simply take the item(s) you would like to return to our store. Please bring your shipping invoice to the store for processing your return or exchange. We will exchange the item or give you full refund for the purchase price of the item. Please Note: If the item is being exchanged, we recommend that you phone the store first to see if they have the desired item in stock.